I've taken out a mortgage to finance a new home, and Provident's unprofessional conduct almost left me on the street. Even though I was way-above prime as a borrower, they tore apart my finances as if I was a convicted criminal.
They conducted this very slowly, in a way that stretched things to the last possible minute (so until the very last day, I couldn't be sure I'd get approved). They also came up with ridiculous stuff, like deciding to exclude all of my wife's income, which forced me to scramble and break savings (losing a lot of money in the process). Finally, only hours before the closing date, they decided to call my office for employment verification OUTSIDE work hours, which almost tripped up the whole thing, had I not been lucky enough to have Lync.
I'm pretty terrified of the fact that I'm stuck with these guys for the rest of my life. Steer Clear!
Product or Service Mentioned: Provident Funding Mortgage.
Reason of review: Poor customer service.