Provident Funding Fixed Rate Mortgage Reviews

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My mortgage was sold to Provident Funding. I had automated payment set up and working fine with my previous mortgage-holder, but when setting things up at Provident, I fat-fingered my bank account. I thought I had things fixed, but their site is very confusing and I updated the wrong area. So I’ve now got $75 in fees racked up, and after multiple conversations and emails, Provident could care less. Customer service? NOT! They will not refund any...
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2.0
I didn't like
  • Customer service - extremely lacking
  • Terrible customer service for new customer
#838685