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1.2 Based on 11 reviews
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I've taken out a mortgage to finance a new home, and Provident's unprofessional conduct almost left me on the street. Even though I was way-above prime as a borrower, they tore apart my finances as if I was a convicted criminal. They conducted this very slowly, in a way that stretched things to the last possible minute (so until the very last day, I couldn't be sure I'd get approved). They also came up with ridiculous stuff, like deciding to... Read more

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Provident Funding has been my mortgage company since 2012. I have never, ever had a good interaction with this highly unprofessional and arrogant firm. Today was no exception. They completely bungled updating the home insurance information on our home and seem pathologically incapable of resolving it. They were faxed complete information for a new home insurance policy issued by Lloyds of London including the policy number, declarations, the... Read more

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When I called about the bad letter I received, they didn't even try to help. Even though I had a letter from them telling me it was ok they would work with me, this letter told me I was no longer eligible ? Even customer service was confused about the meaning of MODIFICATION. What the supervisor told me was....The letter didn't have anything to do with my situation, and that I had never applied for a short sale? Apparently the letters I have... Read more

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I`m a disable person who`s only income is through social security disability. Provident Funding discriminates against any disable applicant who all monthly income derives from any government assistance. Even though I never had a late payment in the 5 years since the loan , have a 830 credit score , $ 200,000 in home equity , plenty of cash in the bank , have a steady income through SS disability until retirement when turning 66 , I was not able... Read more

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We have had a mortgage through Provident for quite a while now- we have NEVER made a late payment. A few years ago my husband lost his job- we called they would not help us- we still never missed a payment. The HARP program came along I called they said they were not participating. Now that we have requested the payoff letter they are calling, and e-mailing trying to get us to stay. When we told them we were happy to be leaving and all their... Read more

Was this review helpful? 5 0

My husband and I both have great credit (750+) and had our mortgate through Provident for 7 years before deciding to refinance. We wanted to go from a 30 year to a 15 year loan at half the rate we were currently at. No problem they told us, got all the paper work to them, they gave us a GFE which looked ok. Come the day before closing they told us they could no longer offer us the 3.37% at 15 years. It had to be a 4.5% at 30 years! I have... Read more

Was this review helpful? 1 0

Their inability to send either a monthly reminder via mail or email is inexcusable. I have many bills, many properties with different companies and many personal items(3 kids) to deal with on a monthly basis. Their unbending tactic of denying any source of reminder is ridiculous. You can pay on your own memory or use their direct autopay. There is no way I'm letting this shady company near my personal bank account and nor should I have to do... Read more

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Provident Funding is the worst company ever for customer service... I had one late payment in a 10 year plus history with them and they would not waive a one time charge, when we had an illness in the family and the mortgage was not paid until two days after the due date ... We had a perfect credit history with them for OVER TEN YEARS and they would not even grant a one time courtesy for a good customer...The charge was $66. + change Provident... Read more

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Since we were leaving for a month for a European trip, I mailed in May's payment early with a note saying this is May's payment but I mailed it on 27th April with May 1st on the check for a May payment so we would pay on time. hey received it at 4pm on April 28th but because it was a May payment three days early, they returned the check to me, charged me a late payment fee of over $23 and sent two letters threatening my credit report and it is... Read more

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I tried to short sale my home because my husband worked out of state and the only way for him to get back was to get rid of our highest debt. We got an offer within two weeks. Provident Funding's investor, Freddie Mac, turned it down because I was current on my payments even though I told them that if one of us missed any work we wouldn't be able to keep up and that is why we were trying to sell the house before we couldn't pay anymore! Well... Read more

Was this review helpful? 4 0
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