Provident Funding

On June 28, 2019 I wrote 5 checks (we have check duplicates) from our account, including our mortgage payment to Provident Funding (Provident), and all checks were dated July 01, 2019. We have been customers with Provident since Feb.

2013 and never had a late payment or late fee applied. On July 17, 2019, almost 3 weeks after mailing our mortgage payment, I received an email from provident stating our payment had posted on July 17, 2019 and was received late by one (1) day. I attempted to talk to provident twice and explained what had transpired, and that I had duplicate checks to prove what I was stating, plus we were never late in the past. Provident refused to consider what I told them.

I then filed a BBB Complaint and included copies of the 5 duplicate checks I mailed the same day on June 28, 2019 and a copy of our Checking account statement of Checks paid and when they were paid. It showed the only late payment was Provident and no checks were taken out of order. Again, Provident refused to believe that the US Post Office might be the cause of the problem. I also now filed a Complaint with the Consumer Financial Protection Bureau.

If I made the mistake I would take responsibility and pay the late fee, but that simply is not the case. To date provident has refused to accept the truth and the factual evidence and documentation I have sent.

This is all over $35.61, and it is unbelievable that a Company, Provident Funding would treat a loyal customer in such a manner, and I will never do business with such an untrusting and inconsiderate Company like Provident Funding again. I have excellent credit and score well above 750, and will not have my good name and credit tarnished by such a Company.

My name is Wojciech Durkalec and I can not make an on-line payment to my home Mortgage account that I have with Provident Funding. I have tried to make this payment on three devices,my two laptops, an i-mac, dell - windows platform and on my i-phone. When I have tried I get an error message which states:

Error code 16

This request was blocked by the security rules

2018-05-16 08:47:55 UTC Your IP46.134.172.59 |Proxy IP192.230.78.136(ID 10877)

Incident ID: 877000****955443**-**487746****94153

I am currently outside the US and I will not return to the US until the second week in June. I have also tried to make my home Mortgage payment multipal times and I guess this is a safety feather.

Please let me know how I may make this payment so I do not receive a late fee.

After provident funding bought out my loan from a mortgage company with him I had no problems for years, my first automatic payment was missing a number in the account. Payment was sent on time but it was sent back to me.

One would think that they could look at the name and address from where the payment was sent and rectify matters. After spending hours on the phone with them and realizing what happened, I was told that my late fee would be waived. Months later, I received a notice that I still have a late fee.

When I call and waste more time talking to them, they tell me that they decided to not approve the waving of the late fee. They have zero customer service.