Submit ›
  • Customers like
    • If i had the chance to 1
  • Customers don't like
    • Horrible and disgusting to prey on older people 1
    • If i had the chance to 1
    • Treated horribly 1
Advanced
search
loading...
More Less

When I called about the bad letter I received, they didn't even try to help. Even though I had a letter from them telling me it was ok they would work with me, this letter told me I was no longer eligible ? Even customer service was confused about the meaning of MODIFICATION. What the supervisor told me was....The letter didn't have anything to do with my situation, and that I had never applied... Read more

Was this review helpful? 0 0

I`m a disable person who`s only income is through social security disability. Provident Funding discriminates against any disable applicant who all monthly income derives from any government assistance. Even though I never had a late payment in the 5 years since the loan , have a 830 credit score , $ 200,000 in home equity , plenty of cash in the bank , have a steady income through SS disability... Read more

Was this review helpful? 1 0

We have had a mortgage through Provident for quite a while now- we have NEVER made a late payment. A few years ago my husband lost his job- we called they would not help us- we still never missed a payment. The HARP program came along I called they said they were not participating. Now that we have requested the payoff letter they are calling, and e-mailing trying to get us to stay. When we... Read more

Was this review helpful? 4 0

My husband and I both have great credit (750+) and had our mortgate through Provident for 7 years before deciding to refinance. We wanted to go from a 30 year to a 15 year loan at half the rate we were currently at. No problem they told us, got all the paper work to them, they gave us a GFE which looked ok. Come the day before closing they told us they could no longer offer us the 3.37% at 15... Read more

Was this review helpful? 1 0

Their inability to send either a monthly reminder via mail or email is inexcusable. I have many bills, many properties with different companies and many personal items(3 kids) to deal with on a monthly basis. Their unbending tactic of denying any source of reminder is ridiculous. You can pay on your own memory or use their direct autopay. There is no way I'm letting this shady company near my... Read more

Was this review helpful? 1 0

Provident Funding is the worst company ever for customer service... I had one late payment in a 10 year plus history with them and they would not waive a one time charge, when we had an illness in the family and the mortgage was not paid until two days after the due date ... We had a perfect credit history with them for OVER TEN YEARS and they would not even grant a one time courtesy for a good... Read more

Was this review helpful? 1 0

Since we were leaving for a month for a European trip, I mailed in May's payment early with a note saying this is May's payment but I mailed it on 27th April with May 1st on the check for a May payment so we would pay on time. hey received it at 4pm on April 28th but because it was a May payment three days early, they returned the check to me, charged me a late payment fee of over $23 and sent... Read more

Was this review helpful? 2 0

I tried to short sale my home because my husband worked out of state and the only way for him to get back was to get rid of our highest debt. We got an offer within two weeks. Provident Funding's investor, Freddie Mac, turned it down because I was current on my payments even though I told them that if one of us missed any work we wouldn't be able to keep up and that is why we were trying to... Read more

Was this review helpful? 4 0

I just closed my loan 08/05 on a purchase and I can't think of any easier process in my life. In addition to the smooth process, I also secured an interest rate .75% better than any other lender could quote me. I will save and estimated $3000 this year alone. I anticipate substantial savings over the life of the loan but would be difficult to tally without a comparitive amortization schedule... Read more

Was this review helpful? 0 0

Insurance increase resulted in a $5.00 increase in Mo payment for Mortgage. No notice from Provident re: increase. Submitted payment- on time as always- at 1st of month. 10 days later the entire amount was rejected..and they allowed only one day to resubmit the new entire amount- or suffer late fees and a penalty on the entire principle and interest which was easily covered in the original... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Provident Funding.
Filing a new complaint about
×