Provident Funding Complaints and Reviews

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Provident Funding
Main address: 1235 North Dutton Avenue 95401 Santa Rosa CA
1-800-696-8199, ,
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  • Jun 28, 2013
  • Loans and Mortgages
  • Homeowners Insurace
  • 65

They collect Escrow all year and when it comes time to pay Homeowners Insurance they lose payment information! Second year same scam. Insurance cancelled last year for a month even when said information was provided by fax and phone. They are an Evil Company! They lie and steal! They have also lost on time payments by check to attempt to Foreclose on properties without notifications that are sent... Read more

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  • Jun 24, 2013
  • Loans and Mortgages
  • Stockton, California
  • Home Mortgage Refinance
  • 2
  • 2
  • 84

My mortgage was sold to Provident Funding back in 2005. Now, I want to take advantage of the HARP program since I am underwater on my loan but in good standing. Provident says there is a code "64" on my loan which locks me into refinancing ONLY with them. They offer a competitive rate but want 3.4 points, over $7.000. The other broker I was working with had locked in a good rate with less... Read more

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  • Jun 05, 2013
  • Loans and Mortgages
  • Atlanta, Georgia
  • 10 Year Fixed Loan
  • 59

I applied for Home Refinance loan from this company via ehomeloanadvisors. I have very good credit rating and I supplied them all the papers that was needed very promptly. They said they locked my rate. To my utter surprise, they ehomeloanadvisors contacted me and said the rate lock period is over as Provident Funding could not finish their work in time. As per them, the rate is more now and I... Read more

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  • Jun 02, 2013
  • Finances
  • Provident Funding Refinancing
  • 1
  • 1
  • 85

Unfortunately, I would NEVER recommend Provident to ANYONE I know – EVER. It is unfortunate that you have people like Kyle Carlson working for your company. I have never been more disappointed, dissatisfied, frustrated, confused, angry or bewildered with the interaction with some one that is supposed to “help” me save money, provide information on the process and ensure that I am protected from... Read more

Was this review helpful? 0 4


  • Apr 01, 2013
  • Loans and Mortgages
  • Washington, District Of Columbia
  • Mortgage
  • 72

This company will find any excuse not to credit payments to your mortgage so they can generate late fees. They intentionally manipulate the escrow amounts, post payments to your principal rather than the loan payments and stack up late fees. They also instruct the customer service folks to give different responses and to claim nothing needs to be done so the customer doesn't take action. This... Read more

Was this review helpful? 2 5


  • Mar 14, 2013
  • Loans and Mortgages
  • 64

Tried for six months to get a loan closed with these jokers. Totally unreasonable documentation requests over and over again followed by moths of silence, finally had to give up. They clearly aren't interested in lending money, the only thing I am happy about is that they didn't get to make any money from my loan. Their customer service was horrible and I didn't even get a loan from them. I am... Read more

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  • Mar 06, 2013
  • Loans and Mortgages
  • Mount Laurel, New Jersey
  • Insurance Scam
  • 60

Every year since I refinanced with Provident, they have found some way to force place extra flood insurance on my loan (e.g. "thought it was a different insurance company", "didn't receive the invoice (although it was sent 4 times)", "wrong loan number on invoice (although copy of invoice shows correct loan number)", or even paying the invoice but over 3 months late, so my insurance had to be... Read more

Was this review helpful? 1 2


  • Mar 01, 2013
  • Loans and Mortgages
  • 65

Ive had a mortgage for over 43 years and this is far and away the best customer service i have ever had. Very sympathetic and friendly. A++. Im looking at all of these other reviews and they are from people who couldnt make their monthly payments on time. These people need to stop complaining on websites and start worrying about getting there payments in on time. Its time to grow up. I would... Read more

Was this review helpful? 1 7


  • Feb 28, 2013
  • Finances
  • Ellicott City, Maryland
  • 128

So my wife is the primary account holder and we were told by Providence that they will send us a letter of authorization for me to access the account. We are currently getting worked done on the house by insurance. We sent the letter back with the insurance check and Providence was able to send us the check back but have no record of the letter. Now funds are being held that I cannot do anything... Read more

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  • Feb 25, 2013
  • Loans and Mortgages
  • North Richland Hills, Texas
  • 63

Provident funding purchase my mortgage from Fannie Mae, 1st payment was made or original lender before notice of their acquisition. Now they are claiming I'm past due on 1 st payment. The burden of proof according to then is mine. Why am I placed in between the arrangements THEY made with the original lender. They are threatening me with all sorts of late fees and negative credit reporting. I... Read more

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