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  • Jun 11, 2014
  • Loans and Mortgages
  • Palo Alto, California
  • Mortgage Loan
  • 79
  • REVIEW RATING 3/5

Provident Funding is the worst company ever for customer service... I had one late payment in a 10 year plus history with them and they would not waive a one time charge, when we had an illness in the family and the mortgage was not paid until two days after the due date ... We had a perfect credit history with them for OVER TEN YEARS and they would not even grant a one time courtesy for a good... Read more

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  • May 23, 2014
  • Finances
  • Birmingham, Alabama
  • Billing Department
  • 92
  • REVIEW RATING 4/5

Since we were leaving for a month for a European trip, I mailed in May's payment early with a note saying this is May's payment but I mailed it on 27th April with May 1st on the check for a May payment so we would pay on time. hey received it at 4pm on April 28th but because it was a May payment three days early, they returned the check to me, charged me a late payment fee of over $23 and sent... Read more

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  • Oct 16, 2013
  • Loans and Mortgages
  • Mortgage
  • 86
  • REVIEW RATING 4/5

I tried to short sale my home because my husband worked out of state and the only way for him to get back was to get rid of our highest debt. We got an offer within two weeks. Provident Funding's investor, Freddie Mac, turned it down because I was current on my payments even though I told them that if one of us missed any work we wouldn't be able to keep up and that is why we were trying to... Read more

Was this review helpful? 4 0

  • Aug 07, 2013
  • Loans and Mortgages
  • Loan
  • 103
  • REVIEW RATING 4/5

I just closed my loan 08/05 on a purchase and I can't think of any easier process in my life. In addition to the smooth process, I also secured an interest rate .75% better than any other lender could quote me. I will save and estimated $3000 this year alone. I anticipate substantial savings over the life of the loan but would be difficult to tally without a comparitive amortization schedule... Read more

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  • Jul 15, 2013
  • Loans and Mortgages
  • Mortgage Insurance Increase
  • 64
  • REVIEW RATING 3/5

Insurance increase resulted in a $5.00 increase in Mo payment for Mortgage. No notice from Provident re: increase. Submitted payment- on time as always- at 1st of month. 10 days later the entire amount was rejected..and they allowed only one day to resubmit the new entire amount- or suffer late fees and a penalty on the entire principle and interest which was easily covered in the original... Read more

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  • Jul 08, 2013
  • Loans and Mortgages
  • Mortgage And Banking
  • 1
  • 1
  • 79
  • REVIEW RATING 2/5

My loan was sold to them. I did not choose them but, no one should ever choose them. While friendly they would not reverse $32.50 in fees for a simple mistake of transposing two numbers. Because you "have" to sign up for their automatic payment or be forced to pay $7.50 every single month. Not much else to say but for some reason you need to put in extra words well OK. Never been so mad at a... Read more

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  • Jul 01, 2013
  • Loans and Mortgages
  • Los Angeles, California
  • Mortgage
  • 3
  • 3
  • 175
  • REVIEW RATING 4/5

There needs to be a State/Federal review of the unfair dealings of Provident, they had block the opportunity for me and I am sure 100s of other people from refinancing, we have try several lenders they all said Provident did something to our loan (without our approval) that forces us to stay with them. We cannot use the HARP program with the value of the house $100,000 under water and existing... Read more

Was this review helpful? 1 5

  • Jun 28, 2013
  • Loans and Mortgages
  • Homeowners Insurance
  • 87
  • REVIEW RATING 1/5

They collect Escrow all year and when it comes time to pay Homeowners Insurance they lose payment information! Second year same scam. Insurance cancelled last year for a month even when said information was provided by fax and phone. They are an Evil Company! They lie and steal! They have also lost on time payments by check to attempt to Foreclose on properties without notifications that are sent... Read more

Was this review helpful? 0 3

  • Jun 24, 2013
  • Loans and Mortgages
  • Stockton, California
  • Home Mortgage Refinance
  • 2
  • 2
  • 111
  • REVIEW RATING 4/5

My mortgage was sold to Provident Funding back in 2005. Now, I want to take advantage of the HARP program since I am underwater on my loan but in good standing. Provident says there is a code "64" on my loan which locks me into refinancing ONLY with them. They offer a competitive rate but want 3.4 points, over $7.000. The other broker I was working with had locked in a good rate with less... Read more

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  • Jun 05, 2013
  • Loans and Mortgages
  • Atlanta, Georgia
  • 10 Year Fixed Loan
  • 85
  • REVIEW RATING 4/5

I applied for Home Refinance loan from this company via ehomeloanadvisors. I have very good credit rating and I supplied them all the papers that was needed very promptly. They said they locked my rate. To my utter surprise, they ehomeloanadvisors contacted me and said the rate lock period is over as Provident Funding could not finish their work in time. As per them, the rate is more now and I... Read more

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