Provident Funding Complaints and Reviews

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Provident Funding
Main address: 1235 North Dutton Avenue 95401 Santa Rosa CA
1-800-696-8199, ,
  • 104 complaints
  • $220K claimed losses
  • $2.1K average
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  • Nov 17
  • Loans and Mortgages
  • Albany, California
  • Home Loan
  • 8

Provident Funding has been my mortgage company since 2012. I have never, ever had a good interaction with this highly unprofessional and arrogant firm. Today was no exception. They completely bungled updating the home insurance information on our home and seem pathologically incapable of resolving it. They were faxed complete information for a new home insurance policy issued by Lloyds of... Read more

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  • Nov 05
  • Loans and Mortgages
  • Home Loan
  • 15

When I called about the bad letter I received, they didn't even try to help. Even though I had a letter from them telling me it was ok they would work with me, this letter told me I was no longer eligible ? Even customer service was confused about the meaning of MODIFICATION. What the supervisor told me was....The letter didn't have anything to do with my situation, and that I had never applied... Read more

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  • Nov 01
  • Loans and Mortgages
  • Social Security Disability
  • 15

I`m a disable person who`s only income is through social security disability. Provident Funding discriminates against any disable applicant who all monthly income derives from any government assistance. Even though I never had a late payment in the 5 years since the loan , have a 830 credit score , $ 200,000 in home equity , plenty of cash in the bank , have a steady income through SS disability... Read more

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  • Jul 30
  • Loans and Mortgages
  • Mortgage Service
  • 117

We have had a mortgage through Provident for quite a while now- we have NEVER made a late payment. A few years ago my husband lost his job- we called they would not help us- we still never missed a payment. The HARP program came along I called they said they were not participating. Now that we have requested the payoff letter they are calling, and e-mailing trying to get us to stay. When we... Read more

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  • Jun 27
  • Loans and Mortgages
  • Dallas, Texas
  • Home Mortgage Refinancing
  • 110

My husband and I both have great credit (750+) and had our mortgate through Provident for 7 years before deciding to refinance. We wanted to go from a 30 year to a 15 year loan at half the rate we were currently at. No problem they told us, got all the paper work to them, they gave us a GFE which looked ok. Come the day before closing they told us they could no longer offer us the 3.37% at 15... Read more

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  • Jun 17
  • Loans and Mortgages
  • Germantown, Maryland
  • Mortgage Servicing
  • 41

Their inability to send either a monthly reminder via mail or email is inexcusable. I have many bills, many properties with different companies and many personal items(3 kids) to deal with on a monthly basis. Their unbending tactic of denying any source of reminder is ridiculous. You can pay on your own memory or use their direct autopay. There is no way I'm letting this shady company near my... Read more

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  • Jun 11
  • Loans and Mortgages
  • Palo Alto, California
  • Mortgage Loan
  • 39

Provident Funding is the worst company ever for customer service... I had one late payment in a 10 year plus history with them and they would not waive a one time charge, when we had an illness in the family and the mortgage was not paid until two days after the due date ... We had a perfect credit history with them for OVER TEN YEARS and they would not even grant a one time courtesy for a good... Read more

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  • May 23
  • Finances
  • Birmingham, Alabama
  • Billing Department
  • 51

Since we were leaving for a month for a European trip, I mailed in May's payment early with a note saying this is May's payment but I mailed it on 27th April with May 1st on the check for a May payment so we would pay on time. hey received it at 4pm on April 28th but because it was a May payment three days early, they returned the check to me, charged me a late payment fee of over $23 and sent... Read more

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  • Oct 16, 2013
  • Loans and Mortgages
  • Mortgage
  • 58

I tried to short sale my home because my husband worked out of state and the only way for him to get back was to get rid of our highest debt. We got an offer within two weeks. Provident Funding's investor, Freddie Mac, turned it down because I was current on my payments even though I told them that if one of us missed any work we wouldn't be able to keep up and that is why we were trying to... Read more

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  • Aug 07, 2013
  • Loans and Mortgages
  • Loan
  • 75

I just closed my loan 08/05 on a purchase and I can't think of any easier process in my life. In addition to the smooth process, I also secured an interest rate .75% better than any other lender could quote me. I will save and estimated $3000 this year alone. I anticipate substantial savings over the life of the loan but would be difficult to tally without a comparitive amortization schedule... Read more

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