Provident Funding Complaints and Reviews

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Provident Funding
Main address: 1235 North Dutton Avenue 95401 Santa Rosa CA
1-800-696-8199, ,
  • 101 complaints
  • $220K claimed losses
  • $2.1K average
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  • Jul 30
  • Loans and Mortgages
  • Mortgage Service
  • 106

We have had a mortgage through Provident for quite a while now- we have NEVER made a late payment. A few years ago my husband lost his job- we called they would not help us- we still never missed a payment. The HARP program came along I called they said they were not participating. Now that we have requested the payoff letter they are calling, and e-mailing trying to get us to stay. When we... Read more

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  • Jun 27
  • Loans and Mortgages
  • Dallas, Texas
  • Home Mortgage Refinancing
  • 89

My husband and I both have great credit (750+) and had our mortgate through Provident for 7 years before deciding to refinance. We wanted to go from a 30 year to a 15 year loan at half the rate we were currently at. No problem they told us, got all the paper work to them, they gave us a GFE which looked ok. Come the day before closing they told us they could no longer offer us the 3.37% at 15... Read more

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  • Jun 17
  • Loans and Mortgages
  • Germantown, Maryland
  • Mortgage Servicing
  • 38

Their inability to send either a monthly reminder via mail or email is inexcusable. I have many bills, many properties with different companies and many personal items(3 kids) to deal with on a monthly basis. Their unbending tactic of denying any source of reminder is ridiculous. You can pay on your own memory or use their direct autopay. There is no way I'm letting this shady company near my... Read more

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  • Jun 11
  • Loans and Mortgages
  • Palo Alto, California
  • Mortgage Loan
  • 35

Provident Funding is the worst company ever for customer service... I had one late payment in a 10 year plus history with them and they would not waive a one time charge, when we had an illness in the family and the mortgage was not paid until two days after the due date ... We had a perfect credit history with them for OVER TEN YEARS and they would not even grant a one time courtesy for a good... Read more

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  • May 23
  • Finances
  • Birmingham, Alabama
  • Billing Department
  • 44

Since we were leaving for a month for a European trip, I mailed in May's payment early with a note saying this is May's payment but I mailed it on 27th April with May 1st on the check for a May payment so we would pay on time. hey received it at 4pm on April 28th but because it was a May payment three days early, they returned the check to me, charged me a late payment fee of over $23 and sent... Read more

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  • Oct 16, 2013
  • Loans and Mortgages
  • Mortgage
  • 54

I tried to short sale my home because my husband worked out of state and the only way for him to get back was to get rid of our highest debt. We got an offer within two weeks. Provident Funding's investor, Freddie Mac, turned it down because I was current on my payments even though I told them that if one of us missed any work we wouldn't be able to keep up and that is why we were trying to... Read more

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  • Aug 07, 2013
  • Loans and Mortgages
  • Loan
  • 71

I just closed my loan 08/05 on a purchase and I can't think of any easier process in my life. In addition to the smooth process, I also secured an interest rate .75% better than any other lender could quote me. I will save and estimated $3000 this year alone. I anticipate substantial savings over the life of the loan but would be difficult to tally without a comparitive amortization schedule... Read more

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  • Jul 15, 2013
  • Loans and Mortgages
  • Mortgage Insurance Increase
  • 46

Insurance increase resulted in a $5.00 increase in Mo payment for Mortgage. No notice from Provident re: increase. Submitted payment- on time as always- at 1st of month. 10 days later the entire amount was rejected..and they allowed only one day to resubmit the new entire amount- or suffer late fees and a penalty on the entire principle and interest which was easily covered in the original... Read more

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  • Jul 08, 2013
  • Loans and Mortgages
  • Mortgage And Banking
  • 1
  • 1
  • 55

My loan was sold to them. I did not choose them but, no one should ever choose them. While friendly they would not reverse $32.50 in fees for a simple mistake of transposing two numbers. Because you "have" to sign up for their automatic payment or be forced to pay $7.50 every single month. Not much else to say but for some reason you need to put in extra words well OK. Never been so mad at a... Read more

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  • Jul 01, 2013
  • Loans and Mortgages
  • Los Angeles, California
  • Mortgage
  • 3
  • 3
  • 131

There needs to be a State/Federal review of the unfair dealings of Provident, they had block the opportunity for me and I am sure 100s of other people from refinancing, we have try several lenders they all said Provident did something to our loan (without our approval) that forces us to stay with them. We cannot use the HARP program with the value of the house $100,000 under water and existing... Read more

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